| Answering Service |
| Depend on TelAssist to provide well qualified and helpful agents 24/7. After-hours, during business hours, or as needed, our agents will serve your callers in accordance with your specific instructions. Utilizing both scripting and decision tree logic enables our agents to effectively serve your callers’ needs. Our fundamental value is based upon delivering great answering service at a fair price. more |
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| Customer Support Service |
| You want all of your customers to be cheerfully greeted by a knowledgeable person who is ready to help. You want each of your customers to be given a chance to express their issue. You want the issue resolved on the spot. You want your customers to be delighted, almost surprised by experiencing a great customer service experience. TelAssist can help you deliver delightful, business enhancing solutions to your customers. more |
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| Help Desk Service |
Our customer service representatives will communicate easily with your supported users, freeing your gurus from constant interruptions. Our 24/7 support center is staffed with composed customer service representatives ready to attend to the needs of your callers.
There is value beyond dollars and cents behind outsourcing your Tier 1 support inquiries. more |
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| Escalation of Crucial Events |
| Day or night, holiday or not, urgent situations require a predictable and consistent response. Precisely managed escalation procedures deliver a reliable response while keeping the reaction time to a minimum. more |
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| Need A Quick Answer? |
| Chances are, we can offer fresh choices that may give you a new perspective on the value of adding our agents to your service delivery. We welcome your call. |
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| Multi Channel |
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Utilizing the Cloud |
| One of the biggest challenges in delivering customer support across multiple channels is maintaining the consistency of the message. When considering the appropriate level of formality and tolerance for actual message length, the message may be compromised by factors that have nothing to do with content. more |
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Cloud computing improves the effectiveness of the outsourced engagement. Whether the undertaking is transactional or support based, first call resolution is not just cost effective; it is great customer service. more |
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| 24/7 |
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Pricing |
| TelAssist provides service 24 hours a day, 365 days per year. Our commitment to be continuously available is backed by a strong business continuity plan. Our infrastructure includes a natural gas generator, multiple sources for Internet connectivity and multiple phone circuit groups. more |
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In order to offer the best possible pricing to our customers, most of our service packages are based upon the time our agents are actively serving your organization. Agent time is calculated in exact seconds for total cumulative time. more |
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