About Us

Tel*Assist Call Center Outsourcing Services

Founded in 1947 as the DuPage Answer Service, Tel*Assist Call Center Outsourcing Services has two facilities in the Chicago area. Both locations use specialized equipment with Internet-enabled operator positions and are staffed with professionals committed to excellence.

By developing a complete communications plan for your business, we will solve your call management challenges. Our expertly trained staff provides call center services days, nights, weekends and holidays. Through customer service and operational expertise, Tel*Assist provides a full range of call center services, including program building for customer support, order taking, dispatch and tier 1 help desk.

Call Center Services:

	24 Hour Operator Service
	Web Enabled Service
	Dispatch Services
	Advertising Response
	Trouble Ticket Initiation
	Interactive Voice Response
	Absentee Attendance Reporting
	Overflow Customer Service
	Market Research
	Dealer Locate
	Web Response
	CRM Customer Relationship Management

Consulting Services:

	Voice Application Development
	Customer Relationship Management
	Web Enabled Call Center Transition

Web-enabled call center professionals

"It is rare to find one person, let alone an entire group of people who are willing to go the extra mile and help when ever possible. In today’s ever-changing world, a company like Tel*Assist Call Center Outsourcing Services is a rare JEWEL to find."

Mary Kay
Customer Support Engineering
Major Technology Company