| About Us |
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| Our business provides 24/7 inbound call center services and customer contact solutions. What makes us an exemplary service provider is our close connections to our customers paired with our common sense solutions. |
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| TelAssist History |
| We are a privately held corporation in business since 1947. The current president is the second- generation owner and has been in charge of our organization for over 26 years. We are located in suburban Chicago. All of our employees are area residents. |
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| Always Available |
| Never closing is a never ending crusade to keep people, technology and telecommunications accessible 24/7. Our disaster plan is well thought out and tested on a quarterly basis. |
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- Natural gas generator
- Multiple telecommunication resource groups that can back-up one another
- Two Internet access vendors
- Full complement of critical system spares on site
- Off-site hosted system for disaster
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| We Are Part Of the Community |
| Your service will be provided by Chicago area residents. In general, Midwesterners tend to be the most accent neutral and take pride in being a reasonable and hard working group. We will never utilize any offshore agents. We are strictly an American company. |
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| Straight Forward Communication |
| We speak directly to your customers, so we understand what we do is critical to your business. Because of this intimate relationship, we deliver our service with a strong dose of honesty and attention to detail. |
- Every employee is legally bound to confidentiality
- Solutions grounded in reality
- No over-promising
- Dedicated customer support
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| Experts In Customer Contact |
| Technology fuels rapid change in the way people interact with products and services. However, what people want when they contact customer service is a quick resolution delivered by an agent showcasing a positive attitude. We have the experience to construct processes that are both quick and customer friendly. |
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| Want to Interview Us? |
| We feel fortunate to have an opportunity to serve new customers. Give us a call to try out our can-do attitude. We welcome the chance to share ideas and to discuss your customer contact needs. |
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