Call Center Outsourcing

Call center outsourcing services from Tel*Assist will deliver consistent quality service to your callers 24 hours a day, 7 days a week. Outsourcing your customer service department to Tel*Assist's call centers often costs less than your current in-house staffing. Our call center representatives are customer support professionals. Every day Tel*Assist Customer Service Representatives solve problems and relieve frustration for our client's callers. Our call center employees are experts in listening and gathering information in order to satisfy inquiries.

Employing Tel*Assist to support or become your customer service department gives your company the benefits of the latest call center technology and consistent staffing without abandoning your existing software or other contact tools currently in use. Learn more how our extensive staff training program focuses on meeting your call center outsourcing needs while creating a professional first impression.

Our Services

We offer service beyond customer care. Because we are also a Telephone Answering Service, we receive emergency calls 24 hours a day. To meet the challenge of never closing, we have many safeguards in place. We use multiple telephone carriers, we have a backup power generator system in place and we follow procedures to back up important client data.

We proudly offer a full line of call center outsourcing services. In addition to customer support, we offer order taking, dispatch, dealer locator and help desk services.

About Us

Founded in 1947 as the DuPage Answer Service, Tel*Assist has 2 facilities in the Chicago, Illinois area. Both locations use specialized call center equipment with Internet enabled operator positions. Whether you are located in Texas, California, New York or hometown USA, we are here to help you 24/7.

Contact Tel*Assist today to discover how call center outsourcing can improve your business. One of our Customer Service Representatives will guide you through planning efficient call handling, telecommunications coordination and report packages.