Chicago Answering Service

Our well qualified and helpful agents are residents of Chicago, so it is easy to understand why we provide a great fit for other Chicago area businesses. TelAssist has been a trustworthy member of the greater Chicago corporate community since 1947.

Our fundamental value is based upon delivering great answering service at a fair price.

  • Consistently delivering on basics, such as quick time to answer and accurate messages
  • Adherence to customer instructions
  • Prompt dispatch with complete follow through

How We Do It

Engaging experienced and well trained agents is not a trade secret, but it is how we do it. Without exception, our entire call center staff is motivated to be the customer service representative that they would want to speak with when they need help. We help keep that motivation fresh by connecting service delivery to individual compensation.

Located in Metro Chicago

The brilliant advantage of Chicago residents serving your callers is the comfort of familiarity. Being here, living in the same weather conditions, and not being surprised by an address on Pulaski or Wacker, promotes confidence. We effortlessly spell Schaumburg and Gurnee, so your messages will be accurate.


We use technology as the foundation of efficient call handling. Whether you call it the cloud or just web-based applications, we can use it.

  • Open / update trouble tickets
  • Scheduling and appointments
  • Log service requests

Escalation Procedures

Day or night, holiday or not, urgent situations require a predictable and consistent response. Precisely managed escalation procedures deliver a reliable response while keeping the reaction time to a minimum. more

See For Yourself

Please feel free to give us a call to discuss our service offerings. We welcome you to visit our office to meet our team.