Chicago Area Professional Telephone Answering Service

At Tel*Assist, we understand how important it is for a telephone answering service to deliver the basics: quick time to answer, adherence to instructions and timely dispatching. Proper dispatching serves both your customers and staff. Our telephone answering service representatives understand the need to get complete caller information before contacting your employees with urgent requests.

Reflecting upon years of service, Tel*Assist is a partner in developing the telephone answering instructions serving your callers. Our experience gives your organization a resource for anticipating situations that are present in the normal course of business. Learn more about how our telephone answering service will meet your expectations 24 hours a day, 7 days a week.

Our Experience

Located in the western suburbs of Chicago, Illinois we have over 50 years experience in creating complete call service plans that meet the demands of service organizations, medical groups and property management organizations.

Service organizations often need to provide telephone support around the clock, with response expectations varied by the customer or problem reported. We can follow multiple protocols to manage your chosen priorities. Using Tel*Assist's Call Escalation Service gives you the capacity to serve your caller while protecting your support personnel's telephone and pager numbers.

Medical Groups face very specific challenges serving patients after hours. Through our years of answering service experience we have a complete understanding of requirements for specialty and family practice doctors. We have developed scripting that gets quick attention for a patient with urgent concerns and routine handling for other matters that can wait until your next business hours.

Most property managers utilize some of the automated voice features available in our Urgent Mail Service to provide quick attention for maintenance or safety issues at commercial and residential properties. Often times, multiple properties can be effectively managed from a single account, reducing cost and simplifying processes. For property managers, Urgent Mail is convenient and cost effective.

About Us

Founded in 1947 as the DuPage Answer Service, Tel*Assist has 2 facilities in the Chicago, Illinois area. Both locations use specialized call center equipment with Internet enabled operator positions. Whether you are located in Texas, California, New York or hometown USA, we are here to help you 24/7.

In addition to answering services, we offer customer support, order taking and help desk services. Contact Tel*Assist today and one of our Customer Service Representatives will guide you through planning efficient call handling, telecommunications coordination and report packages.