Customer Service Outsourcing

Trust Tel*Assist for your customer service outsourcing needs. Our staff is thoroughly trained to respond to your customer's specific requests. Because your customers are not all alike, their concerns are not all alike. Tel*Assist has the tools available to treat each caller as an individual. With skill based routing, automated services and experience in using various customer management platforms, we will create a great first impression of your business every time.

Benefits of Tel*Assist

Every company has very specific needs for customer service management, protocol and reporting. We are a flexible organization that will adapt our process to match your requests.

• We can manage every aspect of day-to-day customer service or if you prefer, act as your partner in managing operations.
• We can have protocols set for all anticipated inquiries as well as accept temporary instructions put into effect immediately.
• Our reports profile the quality services we deliver. All contacts are recorded on our voice logger. All inbound and outbound activity is gathered in an Access database format allowing us to provide printed reports designed by your company.

Why Customer Service Outsourcing?

We offer service beyond customer care, such as help desk, market research, and dispatch services. Because we are also a Telephone Answering Service, we expect emergency calls 24 hours a day. To meet the challenge of never closing, we have many safeguards in place. We use multiple telephone carriers, we have a backup power generator system in place and we follow procedures to back up important client data. Read more about our diverse customer service outsourcing packages.

About Us

Founded in 1947 as the DuPage Answer Service, Tel*Assist has 2 facilities in the Chicago, Illinois area. Both locations use specialized call center equipment with Internet enabled operator positions. Whether you are located in Texas, California, New York or hometown USA, we are here to help you 24/7.

Contact Tel*Assist today and one of our Customer Service Representatives will guide you through planning efficient call handling, telecommunications coordination and report packages.