Tel*Assist in the News
Preparing for the Future
Published in Connections Magazine, Volume 10, Number 1. by Mark Herlache.
Mark Herlache is owner and president of Tel*Assist Call Center Outsourcing Services, one of the premier teleservices companies in the Chicago area. Mark offers three insightful strategies for us to implement today in order to be successfully positioned for a prosperous tomorrow.
Strengthen Client Relationships: During this economic downturn, businesses everywhere are becoming increasingly price-sensitive and cost-conscience. Our clients are no different; we can take steps to make our services be more cost-effective and efficient.
Improve Staffing: Throughout most of the United States (and much of the world), the unemployment rate has been increasing. This presents a real and inviting opportunity to improve our quality and competence.
Internet: Last is the pervasive and ubiquitous Internet. While our history is in telephone support services, our future is one of Web support services. We need to embrace this trend and build our future on it.
Read the article directly here.
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Connections Magazine, Volume 10 |
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