Outsource Customer Care

What can you expect when you outsource customer care services to Tel*Assist?

• Professional, courteous operators who are fully trained to meet the needs of your clients
• Knowledgeable tier-1 help desk services
• Web Enabled customer care agents empowered to meet your callers' expectations
• 24 hour support - 7 days a week
• And the basics, of course: quick answer time, adherence to instructions, accurate and timely dispatch, and comprehensive call reports.

But that's just the beginning. Tel*Assist call centers operate 24/7 to serve both you and your customers' needs. Our partnership based business model delivers more than just customer service. We provide a staff that communicates effectively and experienced customer care agents who represent your business as if they were one of your very own employees.

Why is Customer Care Important?

Meeting the expectations of customers is essential in today's competitive business climate. As a strategic partner, Tel*Assist can become the 24 hour support center you need in order to enter or improve your position in today's competitive marketplace. We solve problems, provide information and follow escalation procedures in a manner that reinforces the value and quality of your product or service.

Contact us today to discover why you should rely on Tel*Assist for your customer care outsource needs. One of our Customer Service Representatives will detail the benefits that Tel*Assist's professional customer service agents will bring to your business.

About Us

Founded in 1947 as the DuPage Answer Service, Tel*Assist has two facilities in the Chicago, Illinois area. Both locations use specialized call center equipment with Internet enabled operator positions to serve clients across the country. Whether you are located in Texas, California, New York or hometown USA, we are here to help you 24/7.