Call Center Services
Exceeding Your Expectations
At Tel*Assist, we take the time to fully understand your organization’s work culture and processes before handling your business. Empowered with this individualized insight, we get to know your goals and help you surpass them. The Tel*Assist difference means knowing our clients and how to achieve what they want—then exceeding expectations. Our Customer Service staff will coordinate with your telecommunications providers to ensure a smooth and seamless transition.
Customer Support Service
Callers are greeted by a Tel*Assist Agent or with an automated greeting that can gather data through touchtone entries.
Tel*Assist Agents serve your callers utilizing our platform, your in-house application or custom scripting.
Any follow up activity can be scheduled as needed.
A copy of account activity can be faxed or emailed to the location(s) of your choice.
Basic Operator Service
Callers are greeted by a Tel*Assist Agent or with a custom-recorded greeting.
A customized message form is completed by a Tel*Assist Agent.
Emergency dispatch can be automated or managed by a Customer Service Agent.
A copy of account activity can be faxed or emailed to the location(s) of your choice.
Operator Service with Custom Call Routing for Group Support
Callers are greeted by a Tel*Assist Agent or with an automated greeting that can gather data through touchtone entries.
Further call routing is based on specific information requested by the Tel*Assist Agent.
Several customized message forms are available to accommodate different functions within a single account.
Agents can access an unrestricted quantity of information when serving callers.
Emergency dispatch can be automated or managed by a Customer Service Agent.
A copy of account activity can be faxed or emailed to the location(s) of your choice.
Urgent Mail Operator Service
All previously listed packages are available with the added feature of voicemail messaging. Voicemail messaging may be enhanced with auto paging displaying caller ID where available.
Follow Me
Follow Me Service automatically routes calls simultaneously to five destinations and provides a unified communications service that gives Tel*Assist Call Center Outsourcing Services customers the ability to integrate all phone traffic.
Callers can be screened and directed to a Tel*Assist Agent or voicemail.
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Call Center Outsourcing Services
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