Call Forwarding / Directing
From basic call forwarding to intelligent network routing, Tel*Assist uses a diverse combination of services to make call management easy and convenient. Our personalized services and individually trained Agents will give your callers the special attention and superior service they expect and deserve. You decide when and how we can work with you.
Use Tel*Assist call forwarding services to:
Answer overflow calls to reduce hold times and/or busy signals.
Offer 24-hour availability to customers.
Manually forward or automatically transfer calls.
Send calls to Tel*Assist only during predetermined times.
Route simple inquiries to Tel*Assist Agents instead of your technicians.
Share your call traffic with Tel*Assist Customer Service Agents:
Use custom calling features such as Variable Call Forwarding, Busy Line Transfer and Alternate Answer.
Telecom service providers offer intelligent network routing, allowing flexibility in call sharing with Tel*Assist Call Center Outsourcing Services. We can also be an integrated part of your ACD plan.
Direct all call traffic to Tel*Assist Customer Service Agents:
Use a dedicated call forwarding approach with any of the above methods.
Direct a toll-free number or any other number to Tel*Assist Call Center Outsourcing Services using one of several available service options.
Get Custom Solutions
Your Tel*Assist Service Coordinator works directly with you or your telecommunications department to answer questions and provide recommendations for the best ways Tel*Assist can meet your particular needs. Your Coordinator will also help in contacting local, long distance and toll-free service providers to make the transition to Tel*Assist as smooth and seamless as possible.
Contact us today for more information about Tel*Assist's call forwarding solutions. Give us the opportunity to show you why we are Customer focused. Service driven.
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