Inbound Call Handling Center
Tel*Assist's call center Agents will work to create a successful inbound call handling program that expertly meets your needs. We offer the flexibility and customization needed to manage your calls as efficiently as possible. Tel*Assist call center Agents are web-enabled to serve your callers with the same systems you use in-house, including first-level help desk support, product support, trouble ticket creation, and service requests.
Here's how it works:
You select a call forwarding method for your organization.
Callers are greeted by a Tel*Assist Call Center Outsourcing Services Agent or by a customized greeting.
The Agent uses data you provided about your company to determine if the call should be dispatched immediately or relayed at a later time.
All dispatched calls follow a customized protocol as simple or complex as required.
For every call, you'll be provided with:
Time of the call
Caller's data
Caller ID (when available)
Time the call was given to one of your employees
Name of the Tel*Assist Agent who took the call
Tel*Assist Agents also provide inbound telephone answering services for 24-hour, 7-days-a-week support, including equipment service requests, absentee reporting service, and emergency dispatch.
Don't see the services you need? Be sure to check out information on other options, including answering services, customer care call center, customer service outsourcing, and web-enabled call centers. Tel*Assist will personalize your telecommunications needs. Contact us today to learn more about our complete line of inbound call center and inbound handling services.
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Web-enabled call center professionals
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