Inbound Telemarketing
Tel*Assist's inbound telemarketing Agents can use your system, software, or applications while serving your callers. Your data can be used to satisfy requests for a duplicate invoice, balance amount, work order status, anticipated arrival of a part, or new orders. Should you require us to access your data to fulfill requests, we will:
Provide technical coordination.
Partner in developing the training program and materials for your application.
Develop an alternate plan for times when your system is unavailable.
Tel*Assist Agents are individually trained, tested and monitored to fully integrate your inbound calls with our services. We welcome and encourage your participation in training our telemarketing staff on the specifics of your business. We supply callers with accurate information about your organization, which eliminates potential problems and keeps communication lines clear and direct. Our Agents have the expertise to provide your customers with the answers they need the first time they call, increasing caller satisfaction and overall efficiency.
Contact us today to discover how our inbound telemarketing services can work to support your business.
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Web-enabled call center professionals
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