Call Reports

Tel*Assist Call Center Outsourcing Services clients have the option to design custom reports. Our system captures:

Caller ID

Call origination time

Call duration

All outbound activity

All automated system activity

All inbound calls

Quality Reports - Call Metrics

Web-enabled call center professionals

	Call Forwarding / Directing
	Call Handling
	Call Escalation
	Using Your Data
	Call Confirmation
	Call Reports

"Tel*Assist Call Center Outsourcing Services has been our answering service for over 20 years now. We have always had excellent service. We highly recommend the service they provide on a consistent basis."

Mary Jo
Office Manager
Doctor's Office