Depend on TelAssist to provide well qualified and helpful agents 24/7. After-hours, during business hours, or as needed, our agents will serve your callers in accordance with your specific instructions. Utilizing both scripting and decision tree logic enables our agents to effectively serve your callers’ needs.
Our fundamental value is based upon delivering great answering service at a fair price.
- Consistently delivering on basics, such as quick time to answer and accurate messages
- Adherence to customer instructions
- Prompt dispatch with complete follow through
24/7 We Are Here When You Need Us
Whether it be Christmas morning or next Saturday evening, our service level is uniform. All of our agents are required to work a shift during non-business hours, enabling the dependable service our customers count on. We never employ subcontractors or temporary workers. We achieve consistent results by maintaining a well-trained and flexible workforce.
Capable and professional, our staff members average over 5 years of customer service / call center experience. Our agents remain current through ongoing training which encompasses crucial topics.
- Communication and listening skills
- Accuracy and verification procedures
- HIPAA compliance
- Other industry specific training
Decision Trees and Scripting
Can technology enhance friendly communication? You bet! Our agents are supported by technology that simplifies communication by presenting decision trees and scripting on a contextual basis. Therefore, your callers do not have to deal with questions or information that does not apply to their call. Serving callers with the right tools empowers our agents to focus on listening and connecting which results in consistent service delivery.
Day or night, holiday or not, urgent situations require a predictable and consistent response. Precisely managed escalation procedures deliver a reliable response while keeping the reaction time to a minimum. Read more
Your dispatch instructions can initiate an escalation plan with as many variable components as necessary. At TelAssist, we understand the importance of escalating critical events. Read more
Compatible Long Term Partners?
Interested in learning more about TelAssist? Feel free to contact us to see if we are a good fit for a long term partnership. We welcome the opportunity to share the responsibility of serving your callers.